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Etihad Airways caps 2025 with 25+ international awards

 Etihad Airways has enjoyed a golden year by collecting more than 25 prestigious international awards throughout 2025, with recognition spanning every aspect of the guest experience from cabin design to onboard catering, safety and operational excellence.

The airline crowned the year by becoming only the fourth airline globally, and the first in the region, to attain the Seven-Star Plus Safety Rating from Airline Ratings, the highest accolade in the internationally respected safety ranking system.

Earlier this month, Etihad secured three major global titles at the World Travel Awards Grand Final Gala Ceremony in Bahrain. The airline won World’s Leading Airline Customer Experience, World’s Leading Airline Economy Class, and World’s Leading Airline Lounge Business Class for the Premium Lounge at Zayed International Airport.

Etihad won big at the Middle East World Travel Awards in October, scoring five regional victories. The carrier took home the titles for Middle East’s Leading Airline in Customer Experience and Economy Class, along with recognition for the region’s best Inflight Entertainment, Business Class Lounge, and Cabin Crew. The cabin crew award celebrated the dedication and professionalism of Etihad’s frontline teams who deliver exceptional service on every flight.

APEX awarded Etihad Five Star Global Airline status for 2026, placing it among an elite group of airlines worldwide. The AirHelp Score 2025 ranked Etihad second globally with an exceptional 8.07 out of 10, marking a remarkable nine-place jump year-on-year. The ranking, based on punctuality, customer satisfaction and claims processing across more than 60 countries, recognised Etihad’s operational excellence during a period of rapid growth.

Airline Ratings placed Etihad among the top five Safest Full-Service Airlines in the World, while Airline Economics crowned it Aviation 100 MAE Airline of the Year 2025 at Growth Frontiers Dubai.

This recognition comes as Etihad continues to invest billions in enhancing the customer experience across its entire operation. The airline’s commitment to continuous improvement has driven Net Promoter Score increases for three consecutive years, reflecting growing guest satisfaction and loyalty.

Product innovations in 2025 include the introduction of the game-changing Airbus A321LR, bringing the luxury of lie-flat seating and premium service to mid-range routes. The airline’s renowned A380 aircraft continues to feature The Residence, the only three-room suite in commercial aviation, offering an unparalleled level of luxury for discerning travellers.

Operating from Abu Dhabi’s Zayed International Airport, recognised as one of the world’s finest airport facilities, Etihad provides guests with a seamless journey from check-in through to boarding, with world-class lounges and state-of-the-art terminal amenities enhancing the travel experience.

Skytrax honoured Etihad with Best First Class Onboard Catering in the Middle East, recognising the airline’s commitment to culinary excellence at 40,000 feet. Business Traveller Middle East presented awards for Best Cabin Crew and Best Economy Class, further acknowledging Etihad’s dedication to service across all travel classes.

APEX Future Travel Experience EMEA presented Etihad with the Best in Seat Comfort Award in the Middle East, while The Design Air named the carrier Design Airline of the Year Middle East, celebrating the airline’s distinctive approach to interior design.

Etihad’s commitment to thoughtful design earned multiple accolades for its amenity kits and cabin products. PAX International Awards recognised both the Warner Bros. Superheroes children’s amenity kit and the airline’s Cabin Interiors in the Middle East category. TravelPlus Awards also honoured the Warner Bros. Superheroes children’s amenity kit for passengers over six years old.

The Onboard Hospitality Awards presented gold recognition for Etihad’s limited-edition First Class amenity kits, featuring a design inspired by the airline’s original livery to celebrate its 20th anniversary. The awards also recognised the airline’s innovative Economy Self Securing Blanket and Large Pillow, which enhance passenger comfort on long-haul flights.

The Aviation Business Middle East Awards recognised Etihad’s Customer Experience Initiative of the Year, while the DRI ASEAN Awards honoured the airline as Best Business Continuity Management Organisation of the Year for the GCC region, acknowledging its robust operational planning and resilience.

Etihad’s cargo division secured the Customer Centricity in B2B award for the Middle East region at the Customer Centricity World Series. The STAT Times International Awards for Air Cargo Excellence recognised the division with two honours: Logistics Middle East’s Air Cargo Operator of the Year and the Innovative Logistics Solutions in Air Cargo Award.

Antonoaldo Neves, Chief Executive Officer of Etihad Airways, said, “Winning over 25 international awards in a single year is extraordinary recognition of our entire Etihad family’s passion and commitment to excellence. From the World Travel Awards to APEX Five Star status, from Skytrax to AirHelp’s global rankings, these honours reflect our dedication to delivering exceptional experiences across every cabin, every route and every part of our guests’ journeys.

Story by WAM

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Business

How is food reaching you despite regional tensions?

Keeping supermarket shelves stocked has become a logistics exercise playing out across ports, highways and international corridors, with operators reworking supply chains to ensure food and essential goods continue to reach the UAE without disruption.

At the centre of that effort is DP World, which has been prioritising critical cargo from the outset, working closely with government entities, traders and manufacturers to keep imports moving even as traditional shipping patterns face pressure.

In an exclusive interview with Gulf News, Ahmad Yousef Al Hassan, CEO and Managing Director of DP World GCC, said the approach has been structured around a clear hierarchy of needs, starting with food, pharma and agricultural inputs before moving to industrial supply chains that keep local production running.

“We work very closely with the government, especially a lot of the ministries, on the essential goods for the UAE. They fall into food and beverages, along with categories like milk, rice, animal feed and pharma,” he said.

Jebel Ali alone handled about 750,000 TEUs of essential goods last year, with roughly two-thirds tied to food and beverage shipments, providing a baseline for how much cargo needs to be protected during periods of disruption.

Mapping supply, not stockpiling

Instead of stockpiling, the focus has been on mapping demand and ensuring continuity of supply. Traders and manufacturers are being asked to identify their most critical imports, allowing DP World to prioritise cargo and route it through the fastest available channels.

“There’s enough essential goods, there’s no panic,” Al Hassan said, adding that the emphasis remains on keeping trade moving rather than building excess inventory.

That approach extends to sourcing as well. Where traditional suppliers face delays, alternative markets in India and Pakistan are being lined up, with feeder vessels used to move goods quickly into UAE ports. Other feeder operators have also been encouraged to follow the same prioritisation model to ease congestion and speed up turnaround times.

Cold chain gets added support

The fresh food supply has required additional intervention, particularly along longer inland routes. DP World has expanded refrigerated container capacity and introduced stopover solutions to maintain temperature control.

For instance, a dedicated inland facility has been introduced that allows refrigerated containers to plug in and stabilise before continuing their journey, reducing the risk of spoilage during extended transit.

“We have this reefer pit stop that will help out as well,” Al Hassan said, pointing to a broader push to reassure traders that temperature-sensitive cargo can be handled reliably.

Additional generator units have also been deployed to power refrigerated containers on trucks, giving logistics teams more flexibility across different corridors.

Global network steps in

The company’s international footprint is playing a central role in rerouting cargo flows. Ports in India and Pakistan are being used as staging points for transshipment, helping to keep eastern Gulf ports from becoming congested. For F&B alone, India and Pakistan together account for nearly 30% of the imports through Jebel Ali.

DP World is also using its integrated shipping and logistics solutions to design alternative routes and keep critical cargo moving efficiently across markets.

“This global network is what really pushes people to call us right away,” Al Hassan said, describing how customers are seeking real-time solutions to move construction materials, raw materials and food-related agricultural products.

Corridors expand across the region

Closer to home, multiple corridors are being activated to keep trade flowing. Routes through Fujairah and Khorfakkan are already operational, while discussions continue with Sohar Port in Oman to expand capacity and streamline processes.

Further north, DP World’s terminal in Jeddah is being used to absorb additional cargo, supported by ongoing talks between UAE and Saudi authorities to establish a bonded corridor that would allow smoother movement of goods between the two markets.

Each additional route adds flexibility for traders, reducing reliance on any single port or shipping lane.

Managing congestion to control costs

Even with supply holding steady, shipping and logistics costs have come under broader market pressure as diesel prices, insurance premiums, freight rates and other cost drivers evolve.

Al Hassan said that DP World’s focus is on keeping trade flowing efficiently and reducing congestion.

Faster clearance, better routing and coordinated planning help to ease pressures across the wider supply chain and limit the knock-on effect on end consumers.

Authorities are also closely monitoring prices, drawing on mechanisms developed during previous disruptions to maintain oversight across key categories.

Keeping the system balanced

The challenge is not only about moving food. Industrial supply chains must also remain active, from raw materials for manufacturing to equipment needed for ongoing projects.

Balancing these competing demands has required constant coordination among regulators, port operators, and private-sector players, ensuring that essential goods move first while maintaining sufficient capacity for broader trade.

The system has held so far, supported by a combination of planning, infrastructure and rapid decision-making.

That, according to Al Hassan, is what keeps shelves stocked without tipping into panic or shortage, even in a strained operating environment.

GN

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Business

Dubai gold dips on Hormuz jitters

 Gold prices in Dubai edged lower on Monday morning, tracking a cautious global market mood shaped by rising geopolitical tensions and renewed inflation concerns.

At 9:19am, 24-karat gold was priced at Dh569 per gram, down from Dh572.25 on Sunday. The 22-karat variant fell to Dh526.75 from Dh529.75 a day earlier, reflecting a steady pullback after last week’s gains.

The latest move comes as investors reassess risk across markets following developments around the Strait of Hormuz, with global cues feeding directly into local bullion pricing. (Check latest UAE gold prices here, alongside prices in Saudi ArabiaOmanQatarBahrainKuwait, and India.)

April trend shows uneven recovery

Price action through April has been far from linear, with gold moving in tight ranges before slipping in recent sessions.

The month opened with 24K gold at Dh573 per gram on April 1, before easing into the Dh563 to Dh566 range over the next few days. A brief recovery saw prices climb to Dh577.25 by April 9, marking the highest level this month, before reversing direction again. Since then, prices have softened, with the current Dh569 level reflecting a gradual cooling from those peaks.

A similar pattern has played out in 22K gold, which moved from Dh530.75 at the start of the month to a high of Dh534.50, before easing back below Dh527 in recent sessions.

This pattern points to a market attempting to stabilise, but still reacting sharply to global triggers.

Geopolitics drives cautious tone

Global markets began the week in a defensive posture after the US signalled plans to blockade the Strait of Hormuz, a key artery for global energy supplies.

Michael Brown, Senior Research Strategist at Pepperstone, said markets are “trading in rather ‘textbook’ risk-off fashion, as participants reach once more for the ‘conflict escalation’ playbook.”

Energy markets have reacted immediately, with crude prices pushing back above $100 a barrel, adding to inflation pressures that are already building across major economies.

Inflation and rates cap upside

Recent US data showed inflation rising at its fastest monthly pace in nearly four years, driven largely by energy costs. That has reinforced expectations that central banks may hold rates higher for longer.

Higher borrowing costs tend to weigh on gold, which does not offer yield, making it less attractive relative to interest-bearing assets.

Brown noted that policymakers are likely to remain cautious, with limited evidence so far of broader inflation spillovers. “The potential for second-round effects remains limited,” he said, pointing to relatively stable core inflation.

At the same time, the dollar has strengthened, adding another layer of pressure on bullion prices globally and feeding into local rate movements in Dubai.

Liquidity and positioning in focus

Gold’s recent moves also reflect broader positioning across markets, where investors have been adjusting exposure amid cross-asset volatility.

Bullion had already seen a sharp correction since late February, falling close to 11% at one stage as investors sold holdings to cover losses elsewhere. While some recovery followed, the current environment suggests that liquidity conditions continue to play a key role in short-term price direction.

GN

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Wall Street firm sends analyst to Hormuz, shares findings

As the world’s oil traders parsed satellite images and official statements for clues on the fate of the Strait of Hormuz, one research firm seems to have taken a different approach: It says it sent an analyst directly into the conflict zone.

Citrini Research, which issued a market-shaking bearish call on artificial intelligence earlier this year, said it dispatched an analyst to Oman’s Musandam Peninsula, where the person traveled by boat to observe shipping activity firsthand amid escalating tensions between Iran and the U.S. What the analyst claims to have found challenges the dominant narrative gripping global markets that the critical oil artery is effectively shut.

Instead, the analyst, whom the firm did not name due to the sensitivity of the activity, found that vessels are still moving through the strait, with traffic picking up in recent days to roughly 15 ships per day, according to the firm’s report posted on Substack. While far below normal levels, the flow suggests the disruption is partial and evolving rather than absolute.

“Tankers passing through four or five a day, completely dark on AIS. The volume, they said, is higher than what the data suggests, and it’s been accelerating in the past couple days through the Qeshm channel,” Citrini’s post said.

AIS is a ship-tracking system that broadcasts a vessel’s location, speed, identity and route. Citrini asserts that the actual shipping volume is higher than reported data as many ships turn off their transponders and are not visible on official tracking systems.

Citrini didn’t immediately respond to CNBC’s request for comment.

Based on the Substack post, the analyst’s interviews with fishermen, smugglers and regional officials point to a system in which Iran is selectively allowing ships to pass. Tankers are required to secure approval before transiting waters near Iranian territory, creating what the firm described as a “functional checkpoint” rather than a blockade, Citrini said in its post.

“This should drive home that what we’ve described as our view of the conflict is nuanced — it doesn’t fit neatly into ‘strait open crude down’ or ‘strait closed crude parabolic,’” the firm said.

To be sure, the findings are based on a single field trip and anecdotal accounts that are difficult to independently verify, particularly given limited transparency in the region.

The firm said it expects a more prolonged disruption that embeds a lasting risk premium into oil markets. That view underpins a preference for longer-dated crude exposure, with the firm favoring December 2026 WTI contracts over the front month.

“We think the disruption is longer and the new normal involves a permanent risk premium, but that we’ll likely see as high as 50% of pre-conflict traffic within the next 4-6 weeks,” Citrini said.

CNBC

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