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Etihad Airways caps 2025 with 25+ international awards

 Etihad Airways has enjoyed a golden year by collecting more than 25 prestigious international awards throughout 2025, with recognition spanning every aspect of the guest experience from cabin design to onboard catering, safety and operational excellence.

The airline crowned the year by becoming only the fourth airline globally, and the first in the region, to attain the Seven-Star Plus Safety Rating from Airline Ratings, the highest accolade in the internationally respected safety ranking system.

Earlier this month, Etihad secured three major global titles at the World Travel Awards Grand Final Gala Ceremony in Bahrain. The airline won World’s Leading Airline Customer Experience, World’s Leading Airline Economy Class, and World’s Leading Airline Lounge Business Class for the Premium Lounge at Zayed International Airport.

Etihad won big at the Middle East World Travel Awards in October, scoring five regional victories. The carrier took home the titles for Middle East’s Leading Airline in Customer Experience and Economy Class, along with recognition for the region’s best Inflight Entertainment, Business Class Lounge, and Cabin Crew. The cabin crew award celebrated the dedication and professionalism of Etihad’s frontline teams who deliver exceptional service on every flight.

APEX awarded Etihad Five Star Global Airline status for 2026, placing it among an elite group of airlines worldwide. The AirHelp Score 2025 ranked Etihad second globally with an exceptional 8.07 out of 10, marking a remarkable nine-place jump year-on-year. The ranking, based on punctuality, customer satisfaction and claims processing across more than 60 countries, recognised Etihad’s operational excellence during a period of rapid growth.

Airline Ratings placed Etihad among the top five Safest Full-Service Airlines in the World, while Airline Economics crowned it Aviation 100 MAE Airline of the Year 2025 at Growth Frontiers Dubai.

This recognition comes as Etihad continues to invest billions in enhancing the customer experience across its entire operation. The airline’s commitment to continuous improvement has driven Net Promoter Score increases for three consecutive years, reflecting growing guest satisfaction and loyalty.

Product innovations in 2025 include the introduction of the game-changing Airbus A321LR, bringing the luxury of lie-flat seating and premium service to mid-range routes. The airline’s renowned A380 aircraft continues to feature The Residence, the only three-room suite in commercial aviation, offering an unparalleled level of luxury for discerning travellers.

Operating from Abu Dhabi’s Zayed International Airport, recognised as one of the world’s finest airport facilities, Etihad provides guests with a seamless journey from check-in through to boarding, with world-class lounges and state-of-the-art terminal amenities enhancing the travel experience.

Skytrax honoured Etihad with Best First Class Onboard Catering in the Middle East, recognising the airline’s commitment to culinary excellence at 40,000 feet. Business Traveller Middle East presented awards for Best Cabin Crew and Best Economy Class, further acknowledging Etihad’s dedication to service across all travel classes.

APEX Future Travel Experience EMEA presented Etihad with the Best in Seat Comfort Award in the Middle East, while The Design Air named the carrier Design Airline of the Year Middle East, celebrating the airline’s distinctive approach to interior design.

Etihad’s commitment to thoughtful design earned multiple accolades for its amenity kits and cabin products. PAX International Awards recognised both the Warner Bros. Superheroes children’s amenity kit and the airline’s Cabin Interiors in the Middle East category. TravelPlus Awards also honoured the Warner Bros. Superheroes children’s amenity kit for passengers over six years old.

The Onboard Hospitality Awards presented gold recognition for Etihad’s limited-edition First Class amenity kits, featuring a design inspired by the airline’s original livery to celebrate its 20th anniversary. The awards also recognised the airline’s innovative Economy Self Securing Blanket and Large Pillow, which enhance passenger comfort on long-haul flights.

The Aviation Business Middle East Awards recognised Etihad’s Customer Experience Initiative of the Year, while the DRI ASEAN Awards honoured the airline as Best Business Continuity Management Organisation of the Year for the GCC region, acknowledging its robust operational planning and resilience.

Etihad’s cargo division secured the Customer Centricity in B2B award for the Middle East region at the Customer Centricity World Series. The STAT Times International Awards for Air Cargo Excellence recognised the division with two honours: Logistics Middle East’s Air Cargo Operator of the Year and the Innovative Logistics Solutions in Air Cargo Award.

Antonoaldo Neves, Chief Executive Officer of Etihad Airways, said, “Winning over 25 international awards in a single year is extraordinary recognition of our entire Etihad family’s passion and commitment to excellence. From the World Travel Awards to APEX Five Star status, from Skytrax to AirHelp’s global rankings, these honours reflect our dedication to delivering exceptional experiences across every cabin, every route and every part of our guests’ journeys.

Story by WAM

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Business

Middle East airlines face $4.3 billion loss in 2026, says IATA

Rio de Janeiro: Middle East airlines are expected to plunge into a collective $4.3 billion loss in 2026, with profit per passenger dropping from $31.50 last year to a loss of $21.40, International Air Transport Association (IATA) said in its latest financial outlook for the global airline industry.

The report, released at IATA’s annual general meeting in Rio de Janeiro, said global airlines are expected to achieve a combined total net profit of $23.0 billion in 2026, roughly half the previously projected $41 billion.

The Middle East is the only region globally expected to slip into the red as airlines battle the fallout from the US-Israel-Iran war, which has severely disrupted operations across key Gulf hubs.

Passenger demand in the region is forecast to fall 11.4 per cent, while airline capacity is expected to decline 4.4 per cent. Net margins are projected to tumble to minus 6.1 per cent, compared to a positive 9.4 per cent in 2025.

“Sitting at the centre of the shock from the war in the Middle East, the region is expected to generate a net loss in 2026,” IATA said.

Gulf carriers hit by airspace closures

IATA said Gulf airlines are facing operational uncertainty after widespread airspace restrictions and flight disruptions linked to the conflict.

“The Gulf carriers face operational uncertainty following a near complete shutdown of airspace at the outbreak of the war,” said Willie Walsh, IATA Director General. “These carriers are doing an amazing job maintaining connectivity, but major financial impacts are unavoidable,” said Walsh.

The industry body said flight cancellations, rerouting, reduced transfer traffic and elevated operating costs are all weighing heavily on profitability.

Middle Eastern airlines, particularly major Gulf hubs, depend heavily on transit passengers connecting between Asia, Europe and Africa. The loss of this transfer traffic is reducing load factors and increasing unit costs.

Global airline profits set to halve in 2026

The wider global airline industry is also heading into a significantly weaker year.

IATA forecasts global airline profits will fall from $45 billion in 2025 to $23 billion in 2026, while net profit margins will shrink from 4.2 per cent to 2.0 per cent. “War-related disruptions in the Middle East and rising fuel costs have shifted the outlook for airlines to the worse,” Walsh said.

“Globally, airlines are expected to see profitability halve compared to 2025.” Net profit per passenger globally is expected to drop to $4.50, compared to $9.10 last year.

“Under the circumstances, that shows resilience,” Walsh said. “But it won’t even buy you a hot dog at most of the FIFA World Cup venues and it does not leave much of buffer should other costs or taxes start rising,” said Walsh.

Jet fuel prices soar

Still, the biggest pressure point for airlines remains fuel. Jet fuel prices are expected to average $152 per barrel in 2026, almost 70 per cent higher than the $90 average seen in 2025. Fuel costs are forecast to jump from $252 billion to $350 billion globally this year, pushing fuel’s share of airline operating expenses to more than 31 per cent.

“No sooner did we put COVID behind us than we faced aerospace supply chain failures, war in Ukraine, geopolitical tensions, and tectonic shifts in trade policies. And, when war broke out in the Middle East in March, oil prices jumped, and jet fuel prices skyrocketed,” said Walsh.

“As a result, we expect average jet fuel prices to be 70 per cent higher year-on-year. That will add $100 billion to our collective fuel bill this year,” he said.

IATA said many airlines remain exposed because they hedge crude oil rather than jet fuel directly, leaving them vulnerable to widening refining margins, known as the crack spread.

Demand stays resilient, for now

Despite rising costs, passenger demand continues to hold up globally. Airline revenues are expected to rise 9.4 per cent to $1.165 trillion in 2026, supported by higher ticket prices, strong travel demand and growing ancillary revenues.

Passenger ticket revenues alone are forecast to hit $839 billion, up 9.2 per cent year-on-year. Passenger load factors are also expected to reach another record high of 84 per cent. “The positive however, is that demand is holding up, even as airlines are raising fares and rates to cope,” Walsh said.

IATA polling showed that 49 per cent of travellers expect to spend more on travel this year, while another 43 per cent plan to spend the same as last year.

Aircraft shortages, engine delays add billions in costs

The report also stated that airline industry is also struggling with persistent aerospace supply chain failures.

IATA said aircraft order backlogs have climbed beyond 18,000 jets, while the average age of the global fleet has reached a record 15.2 years.

“Supply chain failures cost airlines at least $11 billion in 2025.” Airlines are increasingly being forced to keep older aircraft in service longer, resulting in higher maintenance costs, increased lease rates and reduced fuel efficiency.

The shortage of newer aircraft has also halted fuel-efficiency gains for the first time in history during 2024 and 2025, according to IATA.

The outgoing IATA chief blasted engine makers. Without mincing words, Walsh said, “My message to the engine OEMs is simple – stop gouging us and get back to making great engines that work and that last. Allowing these failures to extend into the next decade is totally unacceptable to the customers.”

GN

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Business

Oman’s explosion hit oil terminal resumes operations

Oil prices fall after Oman says Mina al Fahal operations proceeding normally

Oil prices fell on Friday after Oman said operations at its Mina al Fahal port ‌were proceeding normally, following a Reuters report of disruption after an explosion.

Petroleum Development Oman said operations at Mina al Fahal port were unaffected, after three sources told Reuters that oil loading had been suspended following an explosion near its mooring berths.

Oman exports 800,000 ​to 900,000 barrels per day of crude from the terminal.

Brent crude futures were down 84 ​cents, or 0.9%, at $94.19 a barrel by 1318 GMT, after settling down 2.84% ⁠in the previous session.

U.S. West Texas Intermediate crude was at $91.91 a barrel, down $1.13, or 1.2%, following a ​3.1% loss on Thursday.

Both contracts still looked set to post their first weekly gains in three weeks, ​with Brent up 2.4% and WTI around 5.1%.

The contracts rose after fighting flared in the Middle East as U.S.-Iran war peace talks dragged on while traffic in the Strait of Hormuz, where a fifth of the world’s oil passes, remained ​limited.

“As hopes for an agreement between the U.S. and Iran were dashed once again, the price ​of Brent crude and European natural gas rose slightly this week,” Commerzbank analysts said on Friday.

However, Brent’s gains have ‌been capped ⁠by oil inventories lasting longer than expected, rerouted exports and falling demand, Commerzbank added.

Hezbollah leader Naim Qassem rejected on Thursday a U.S.-brokered agreement between Israel and the Lebanese government to halt the fighting. Iran has made a ceasefire in Lebanon a condition for any peace deal with Washington.

U.S. President Donald Trump said ​on Thursday he believed ​progress was being made ⁠between Israel and Lebanon and that Lebanon deserved to have peace.

“Any optimism remains heavily clouded by a tangled web of headlines and counter-headlines,” IG market ​analyst Tony Sycamore said in a note.

OPEC is sticking to its oil demand growth ​forecast of ⁠1.2 million barrels per day for this year, Secretary General Haitham Al Ghais said on Thursday, despite the Middle East conflict and closure of the Strait of Hormuz.

Iranian oil exports have fallen to their lowest level ⁠in ​six years mainly due to the U.S. naval blockade, according ​to shipping data, although weak demand in China has depressed prices for the oil.

Reuters

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Business

Asia’s wealthy fear losing fortunes

Asia’s wealthy families want to preserve their fortunes across generations, but many still lack basic succession plans, according to a new Lombard Odier survey.

The survey of more than 390 high-net-worth individuals across Asia-Pacific with net investable assets of at least $1 million found that 64.2% of respondents said preserving family wealth across generations was their main priority when considering wealth transfer.

Yet only 26.9% said their family had a full succession plan in place, while 39.4% said they had no succession planning at all. 

The findings expose what the Swiss private bank described as an “intention-implementation gap” among Asia’s wealthy families, many of whom remain underprepared despite growing awareness of succession risks. 

The issue is becoming increasingly urgent as Asia and the rest of the world undergo a massive intergenerational wealth transfer, particularly among first-generation entrepreneurs preparing to pass businesses and fortunes to their children. 

John Woods, Lombard Odier’s Asia chief investment officer, warned that many families risk squandering wealth without stronger governance and planning frameworks.

“This sort of concern around this contradiction is worrisome to me,” Woods said during a roundtable accompanying the report launch.

“If [majority] of the clients we surveyed haven’t really given a major thought to wealth planning, they won’t hold on to their wealth very long,” he added.

Across Asia-Pacific, Japan, the Philippines, Malaysia and Hong Kong stood out for weak succession preparedness. About half of the respondents in those markets said they had no succession plan or felt such planning was not relevant to them.

The survey also found that many older family members have yet to meaningfully involve younger generations in governance and wealth discussions. More than a quarter of Baby Boomers surveyed said their families had not discussed having a clear common purpose for wealth. 

Louisa Loo, Lombard Odier’s head of wealth planning for Asia, said many wealthy Asian families continue to delay succession discussions because of cultural sensitivities and a lack of urgency. 

Communication remains a major hurdle, particularly in Asia, where discussions around inheritance and wealth transfer are often considered taboo. Nearly 29% of respondents identified a lack of open communication as a key governance challenge. 

“When something unexpected happens, which often does, many families will be completely unprepared,” she said.

CNBC

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